Frequently Asked Questions

Yes. Every Silver Food GmbH product meets EU and German food safety standards and export requirements. Registration Ref: HRB 126105 B. Full batch traceability and compliance documentation are available on request for all B2B partners. You can find product specifications on each page or by emailing info@silverfoodgmbh.net.

Silver Food GmbH offers secure, compliant payment solutions for our global B2B partners:

Bank transfers ensure secure, auditable transactions with no currency conversion complexities. For verified B2B accounts, we offer Net 30/60 payment terms subject to credit approval. For custom payment arrangements or large volume orders, contact our finance team directly at info@silverfoodgmbh.net.

Absolutely. Your business reputation is our priority. All Silver Food GmbH orders ship globally via our trusted logistics partners with:

• Export-grade outer cartons with clear labeling for customs inspection
• Temperature-controlled packaging for perishable items (dry ice, gel packs, insulated liners)
• Tamper-evident seals and batch coding for full traceability
• Professional branding suitable for retail distribution channels
• Full export documentation included: Commercial Invoice, Packing List, Certificate of Origin

What's on the shipping label? Your business name, delivery address, and commercial reference number. All products are declared accurately for customs purposes with HS codes and values.

Yes. All B2B orders may require business verification upon delivery.

• Accepted ID: Company registration document, VAT certificate, or authorized representative ID
• The recipient must be an authorized representative of the registered business
• If verification fails, the package will be held at the depot for collection or returned to our Germany facility

Silver Food GmbH ships globally from our Berlin warehouse via our trusted logistics partners to verified businesses in 25+ countries across Europe, North America, Middle East, Africa, and Latin America.

Due to international health and safety regulations, opened food products cannot be returned.

Eligible returns: Unopened, sealed items in original packaging may be eligible for return within 7 days if there is a verified quality issue (e.g., product does not meet specifications).

Bank refunds: Processed via SEPA/Überweisung/International Wire to the original sending account within 3-5 business days of approval.

To request a return: Contact info@silverfoodgmbh.net within 48 hours with your order number, photos of the product/packaging, batch code, and reason for return.

Transparency is core to our mission. Every Silver Food GmbH product page includes:

• Detailed specifications and ingredient lists
• Allergen information and storage recommendations
• Batch-specific compliance documents and Certificates of Analysis (COAs)
• Usage guidelines for B2B distribution

You can also request full export documentation via email at info@silverfoodgmbh.net with your product batch code.

• Germany Standard Delivery: 1–3 business days
• EU Delivery: 3–7 business days
• International Delivery: 7–21 business days (depending on destination, customs, and product type)
• Temperature-Controlled Shipments: May require additional 1-2 days for specialized logistics coordination

Orders are processed within 1–2 business days after payment confirmation and business verification. Delivery times are estimates and may vary due to courier capacity (our logistics partners), customs processing, weather, or local regulations.

Our dedicated B2B support team is here to help with product questions, order status, bank transfers, shipping inquiries, and compliance guidance: