Returns & Refund Policy

1. Return Eligibility

Due to EU and German food safety regulations and international import requirements, returns are carefully managed. You may request a return for eligible items within 7 days of receiving your order, provided that:

• The item is unopened, sealed, and in original Silver Food GmbH packaging
• All original labels, batch codes, and tamper-evident seals are intact
• The item is not a custom, limited-edition, or clearance product
• You provide proof of purchase (order number) and a clear reason for return

Note: Opened food products cannot be accepted for return due to EU and international food safety regulations.

2. Non-Returnable Items

The following items cannot be returned under any circumstances:

• Opened food products, beverages, or perishable items (EU/international food safety regulations)
• Products with broken tamper-evident seals or missing batch codes
• Custom, limited-edition, or clearance items
• Items damaged due to improper storage, misuse, or unauthorized modification
• Products returned without original Silver Food GmbH packaging or proof of purchase

3. Silver Food GmbH Quality Guarantee

Every Silver Food GmbH product meets EU and German food safety standards and export requirements. If you believe your product does not meet specifications or shows signs of quality issues:

• Contact us within 48 hours of delivery
• Provide clear photos of the product, packaging, and batch code
• Include your order number and a detailed description of the concern

We will review your case promptly and arrange a replacement, account credit, or bank transfer refund (SEPA/Überweisung/International Wire) if the issue is verified.

4. Bank Transfer & Flexible Refund Options

Silver Food GmbH offers secure, compliant refund solutions for our global B2B partners:

Refunds can be processed to your original payment account or as account credit for verified B2B accounts. For custom payment arrangements, contact our trade support team directly for personalized assistance.

5. How to Request a Return

To request a return or report a quality issue, please contact our dedicated trade support team:

Once approved, you will receive clear return instructions. For international orders, we simplify the process with digital authorization and coordinated logistics solutions.

6. Refund Processing Timeline

After receiving and inspecting your return, we will notify you of approval or rejection via email. If approved:

• Bank transfer refunds (SEPA/Überweisung/International Wire): Processed within 3-5 business days
• Account credit for verified B2B accounts: Applied within 24 hours
• You will receive email confirmation once the refund is initiated
• Bank transfer transactions include reference details for full transparency

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

• Contact Silver Food GmbH trade support within 48 hours of delivery
• Provide clear photos of the damage, packaging, and shipping label
• Include your order number and a description of the issue

We will arrange a replacement or full refund at no cost to you. For international customers, we coordinate return shipping on verified issues.

8. Global Distribution, Simplified Returns

As a Germany-based B2B supplier with global reach, Silver Food GmbH is designed for international trade partners:

• All orders ship professionally from our Berlin warehouse with full export documentation
• Customs documentation is handled by our export compliance team to minimize delays
• Bank transfer refunds (SEPA/Überweisung/International Wire) eliminate currency conversion complexities
• Our trade support team is experienced in navigating international food safety regulations

9. Silver Food GmbH Trade Support

Questions about returns, bank transfer payments, or international shipping? Our B2B team is ready to help: